Make sure the " Perform Full Scan" option is selected.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.Press the OK button to close that box and continue.
Double-click on mbam-setup.exe to install the application.įor instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.Make sure you are connected to the Internet.Temporarily disable such programs or permit them to allow the changes. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. MBAM may "make changes to your registry" as part of its disinfection routine.
Please download Malwarebytes Anti-Malware Run this tool JavaRA to remove all versions of Java then reinstall Java.Īnd welcome to, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can. TuneUp Utilities Language Pack (en-US) (Version. RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0) Run FRST again make sure Addition.txt is checked and hit Scan. System will reboot when done so close any programs you have open now.ĭownload the attached fixlist.txt to the same location as FRSTĪ fix log will be generated please post that Usually takes 20-30 minutes to complete so be patient. Take a screen shot (save as type jpg) and attach it.įollowing fixlist will reset the wmi then check the operating system files to make sure they are present and healthy: Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.Ĭlick on the Processes tab then click on the "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column.
Then hit the red box to stop it.Įdit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.Ĭlick on the Drivers Tab. Instead click on the green arrowhead (looks like a Play button). It will tell you to click on the Start button but there isn't one. It will install and then start the program. Save it then right click and Run As Admin. LatencyMon 7.0 (or it may be a higher number if they update)
Latency Monitor will look for a bad driver or memory hog: Note: you may have a WMI problem in which case Speccy probably won't ever finish so try it again after you run the fixlist at the end. Attaching is a multi step process.Ĭhoose File and click on it. Attaching the log is the best option as it is too big for the forum. (It will be near the top, 10-20 lines down.) Save the file.
Open the file in notepad and delete the line that gives the serial number of your Operating System.
When it finishes (the little icon in the bottom left will stop moving),įile, Save as Text File, (to your desktop) note the name it gives. Tell it you do not need CCLEANER or whatever snake oil they are pushing this week. Latest Version button - Do NOT press the large Start Download button on the upper left!)ĭownload, Save and Install it. (Look in the upper right for the Download Let's look at the specs, temperature and hard drive health: Open the file on your desktop and copy and paste the text to a reply. View, Select Column, check Verified Signer, OKĬlick twice on the CPU column header to sort things by CPU usage with the big hitters at the top.įile, Save As, Save. View and check Show Processes From All Users Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).
Now let's look to see if something is hogging the CPU: Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. Go File, Save Selected Items, and save the report as BSOD.txt. When scanning is done, go Edit, Select All. You are showing a dump file so let's look at the causes:ĭouble click on BlueScreenView.exe file to run the program. Close all programs and pause your antivirus before starting. Save the file then right click and Run As Admin. Let's get a benchmark to see how slow it really is:Ĭlick on Free Download. I don't see any malware but there are a few problems.